Mortgage Loan Origination Specialist

3 weeks ago


Irvine, California, United States Zillow Full time
About the Role

This Mortgage Loan Origination Specialist position offers an exciting opportunity to join a rapidly growing team at Zillow Home Loans. As a key member of our loan origination team, you will be responsible for originating mortgage loans, providing exceptional customer service, and establishing strong relationships with customers and partners.

Job Description
  • Originate mortgage loans that meet or exceed client expectations
  • Provide timely and courteous professional correspondence to ensure excellent customer service
  • Establish and build relationships with customers and partners to drive business growth
  • Analyze clients' needs to ensure compliance and maximum customer satisfaction
  • Guide borrowers through the loan process from inquiry to close, ensuring smooth transactions
  • Maintain in-depth knowledge of available loan programs, including FHA, VA, Conventional, ARM, Jumbo, and more
  • Collaborate with team members to share best practices and achieve goals
Requirements
  • 4+ years of sales, call center, and customer service experience
  • Active NMLS Loan Originator with multiple state licenses or working under a bank license
  • Successfully complete 20-hr SAFE Pre-licensing Education and pass the SAFE Mortgage Loan Originator Test
  • Strong computer skills and technical ability, with proficiency in Microsoft products
  • Passionate about client relationships and consultative selling
  • Experience working in a phone sales environment and effective communication over phone, email, text, etc.
Salary and Benefits

The estimated salary for this role is $17.75 - $22.50 per hour, based on location and experience. In addition to a competitive base pay, employees are eligible for incentive compensation and equity awards.

About Us

Zillow Group is reimagining real estate to make home a reality for more people. We help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, a passion to redefine the employee experience, and world-class benefits.



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