Service Manager

4 days ago

Houma, Louisiana, United States ECI Management LLC Full time
About the Role

We are seeking an experienced Service Manager to join our growing team at ECI Group. As a critical member of our onsite community team, you will lead a team of maintenance professionals to ensure our properties meet our standards of operational excellence and uphold our company values.

Key Responsibilities
  • Monitor and communicate with the maintenance staff, schedules, on-call availability, and duties.
  • Coordinate with the office staff to determine weekly apartment make ready and service request schedules.
  • Complete and evaluate the daily/weekly completion of all work orders.
  • Identify and schedule preventative maintenance, including filter changes, power washing, and other tasks.
  • Monitor and inspect market-ready apartments to ensure quick turn times.
  • Monitor and maintain all required permits for operating the property, such as pool, spa, elevator, and sign permits.
  • Assist with hazardous weather problems, fires, floods, freezing, snow removal, and other issues.
  • Assist the Community Manager with supervising all work by outside contractors.
  • Ensure all equipment is operated in a safe manner.
  • Coordinate, schedule, and respond to resident/management service requests for occupied apartments.
  • Assist the Community Manager with ensuring safety procedures are adhered to at the property.
  • Coordinate and schedule appropriate safety and skills training for the maintenance staff.
  • Report any workman's compensation issues and/or employee incidents immediately.
  • Maintain compliance with OSHA regulations.
  • Monitor and maintain the maintenance budget, order supplies, and obtain purchase approvals.
Requirements
  • Minimum 3 years of general maintenance experience in residential property management; 1 year of supervisory experience is preferred.
  • Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
  • EPA certification, as well as other certifications/licenses as required by local, state, or other regulations.
  • Willingness and ability to work weekends and maintain 24/7 on-call duties.
  • High school graduate or GED.
  • Basic experience with Microsoft Office Suite, Internet, and other relevant applications.
What Sets You Apart
  • Proficiency with Excel and ability to accurately perform basic mathematical functions.
  • Strong customer service and problem-solving skills.
  • Prior experience or working knowledge of Yardi or similar applications.
Physical Activities and Work Environment
  • Requires frequent lifting and moving of objects up to 75 pounds.
  • Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.
  • May require regularly climbing stairs to access upper floor apartments.
  • Requires frequently working outside in various weather conditions.

ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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