Community Health Advocate

4 weeks ago


Orlando, Florida, United States GroundGame Full time
Job Summary

We are seeking a highly motivated and detail-oriented Community Care Worker to join our team at GroundGame Health. As a Community Care Worker, you will play a critical role in closing the health equity gap by providing population health services to assigned clients.

Key Responsibilities

  • Provide population health services to assigned clients on an ongoing and emergency basis, adhering to contracted intervention protocols and timelines.
  • Develop and maintain a thorough knowledge of program requirements, including HIPAA and GGH's confidentiality policies.
  • Utilize specialized computer software to perform job tasks in a timely and accurate manner.
  • Organize and document daily schedules to inform supervisors of activities and adhere to safety protocols.
  • Meet or exceed minimum caseload requirements and department work performance expectations.
  • Comply with HIPAA and GGH confidentiality policies and report any potential issues immediately.
  • Develop and maintain knowledge of community resources available to assist clients, working with other departments to acquire knowledge of community resources.
  • Communicate with supervisors on a daily basis to report areas of concern, issues, or incidents to the State Account Manager.
  • Serve as an example of GGH's Standard of Excellence by exemplifying the company's vision and goals.
  • Demonstrate professionalism in relationships with customers, coworkers, and supervisors to build rapport while refraining from inappropriately familiar personal relationships.
  • Complete and attest to the accuracy of payroll records and submit for review and processing according to GGH's schedule.

Requirements

An Associate's Degree in social work or a related field, or a High School Diploma or equivalent, and four years of related experience and/or training in healthcare and/or customer service positions utilizing advanced technology tools, including customized software systems.

Preferred Qualifications

Two years of experience and/or additional education in social work or a related field, knowledge of medical terminology, and/or experience in a customer service position preferably in a healthcare setting or certification as a Community Health Worker.

Additional Eligibility Requirements

A valid driver's license and documentation of current automobile insurance at agency-specified levels, and the ability to work 5:00 pm - 8:00 pm and some weekends.



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