Customer Service Representative-AOG

4 weeks ago


Herndon, Virginia, United States Sparks Group Full time
Job Summary

A leading aerospace company is seeking a dedicated Customer Resolution Specialist for a contract-to-hire opportunity. This role is an excellent chance to expand your customer service skills and work with a preferred Sparks Group partner in Ashburn.

Key Responsibilities
  • Process customer orders, quotes, and general logistics.
  • Provide clients with part availability, costs, sourcing, delivery times, and other requested information.
  • Follow up with international counterparts to ensure orders are satisfied via production and suppliers.
  • Ensure customer shipping specifications are followed for critical orders and resolve discrepancies with internal and external customers.
  • Provide feedback and reporting to supplier management on supplier performance.
  • Ensure shipping directions are followed properly for urgent orders.
Qualifications
  • Associate's degree in a relevant field or an equivalent combination of experience and education.
  • 2-3 years of experience in a fast-paced environment.
  • Able to work 10pm-6:30am.
  • Position requires a criminal background check.

This is an in-person job opportunity. Sparks Group is an equal opportunity employer and welcomes applications from all qualified candidates. This position requires U.S. citizenship and may require COVID-19 vaccination or regular testing.



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