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E-Commerce Operations Manager

2 months ago

Tucson, Arizona, United States Goodwill Industries of Southern Arizona Full time
Job Description

About the Role:

We are seeking a highly skilled and experienced E-Commerce Operations Manager to join our team at Goodwill Industries of Southern Arizona. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our E-Collectibles area, ensuring the highest level of customer satisfaction and driving business growth.

Key Responsibilities:

  • Assist in the management of the E-Collectibles area, including inventory management, pricing, and product placement.
  • Supervise and train a team of employees to ensure excellent customer service and a positive shopping experience.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and implement strategies to increase sales and revenue.
  • Collaborate with the E-Commerce Store Manager to ensure seamless operations and achieve business objectives.
  • Ensure compliance with company policies and procedures, including security protocols and inventory management.
  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner.

Requirements:

  • Minimum 2 years' prior management experience in a retail or e-commerce environment.
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Two years' retail experience in a leadership role and one-year supervisory experience.
  • Possess current AZ driver's license and personal transportation with proof of auto insurance.
  • Basic computer experience in the Microsoft suite of products.
  • Strong knowledge of internet use and a variety of software applications.
  • Ability to work independently, with minimum supervision.
  • Ability to be flexible and adapt to changing priorities and environments.
  • Ability to read, write, and speak English; follow written and verbal instruction.

Benefits:

  • Paid Time Off (PTO)
  • Paid Sick Leave
  • Company-paid Telemedicine plan
  • Medical, dental, and vision insurance
  • Long- and Short-term Disability
  • Identity Theft Protection
  • 403(b) retirement plan
  • 30% employee discount