E-Commerce Department Lead

9 hours ago


Tucson, Arizona, United States Kroger Full time
Job Summary

As an E-Commerce Department Lead at Kroger, you will be responsible for assisting the Store E-Commerce Manager in managing the day-to-day operations of the store's e-commerce department. You will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities
  • Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
  • Train all functions and duties of the selector and customer attendant roles.
  • Act as the person in charge of the e-commerce department when the Store E-Commerce Manager is unavailable.
  • Assist with scheduling to meet operational and associate needs.
  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
  • Print and distribute order labels, including orders for perishable departments.
  • Troubleshoot e-commerce equipment and devices.
  • Maintain a level of supplies needed to perform necessary duties.
  • Maintain organization and cleanliness of staging areas and equipment.
  • Report pricing, scanning, item location discrepancies, and invalid temperature types to the Store E-Commerce Manager.
  • Perform required opening and closing procedures.
  • Learn and implement process improvements as directed by division or enterprise e-commerce team.
  • Provide feedback on team members' daily performance and annual performance reviews.

Requirements
  • Proven supervisory experience.
  • Self-directed, ability to execute projects with minimal supervision.
  • Basic math skills (i.e., counting, addition, and subtraction).
  • Excellent oral/written communication skills.
  • Basic knowledge of computers.
  • Ability to read shelf tags.

About Us
Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. We take pride in bringing diverse teams together to create amazing experiences for our customers, communities, and each other. With a passion for food and people, we strive to provide the ingredients you need to create your own recipe for success at work and in life.
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