CLUB Member Services Specialist

2 weeks ago


Louisville, Kentucky, United States Bass Pro Inc Full time

POSITION OVERVIEW:


The CLUB Member Services Specialist is dedicated to delivering exceptional customer support for our patrons while showcasing the advantages of becoming a CLUB Member.

This role involves being the authority on products while managing account services and various CLUB functions, including enrolling and activating new members, promoting CLUB sales, enhancing customer experiences, mentoring peers, and ensuring adherence to regulations.


KEY RESPONSIBILITIES:
Demonstrates a strong dedication to providing outstanding customer service and guarantees a welcoming and efficient shopping experience for all guests.

Proactively engages with customers and offers them the chance to join the Bass Pro Shops & Cabela's CLUB or provides existing members with a distinctive and exclusive experience.

Implements all operational and compliance initiatives related to Bass Pro Shops & Cabela's CLUB.
Showcases products to customers.
Maintains awareness of current promotions.
Aims to achieve performance metrics and objectives for both personal and store success.
Ensures accurate CLUB inventory and maintains a tidy and organized CLUB Booth.
Delivers a comprehensive CLUB Member experience, including service tasks such as processing payments, addressing account inquiries, and handling applications.
Submits daily feedback and reports promptly and accurately.
Offers peer coaching, recognition, and support as a CLUB advocate and representative.
Provides assistance to all store areas based on operational needs.

ADDITIONAL DUTIES AS ASSIGNED

QUALIFICATIONS:

Minimum Education Required:
High school diploma or equivalent experience
Experience: 0 to 2 Years of Experience

SKILLS AND ABILITIES:
Strong organizational skills and attention to detail.
Experience in a customer service setting.
Excellent verbal and written communication abilities.
Flexibility in adapting to new processes and procedures.
High levels of self-motivation and initiative when working independently.

TRAVEL REQUIREMENTS:
N/A

PHYSICAL DEMANDS:
Stand and/or walk throughout a shift to assist customers on the sales floor, etc.
Ability to hear well enough to communicate effectively with others.
Repetitive motions that may involve the wrists, hands, and/or fingers.
Consistently evaluate the accuracy, neatness, and thoroughness of assigned tasks.
Light physical work, including lifting and moving objects up to 20 pounds regularly.
Occasionally climb or descend ladders, stairs, step stools, etc.
Occasionally work in environments with elevated noise levels.

INDEPENDENT JUDGMENT:
Performs tasks and responsibilities under general supervision, utilizing established procedures and innovative thinking. Selects from limited options to resolve issues. Occasionally exercises independent judgment to complete assignments. Frequently recommends improvements to work processes, policies, and practices.

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