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Customer Service Representative

2 months ago

Hollywood, Florida, United States Amerant Bank Full time

Job Summary: We are seeking a highly skilled Client Services Associate I to join our team at Amerant Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide superior standards of service to an assigned portfolio of customers, strengthening customer loyalty and retention.
  • Meet KYC/ KYA AML and other regulatory requirements.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and regulatory changes to ensure compliance and best practices.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Knowledge of regulatory requirements and industry standards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.