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Luxury Brand Customer Service Representative

2 months ago

Hollywood, Florida, United States Inktel Direct Corporation Full time

Job Summary

We are seeking a highly skilled and passionate Customer Service Representative to join our team at Inktel Direct Corporation. As a Luxury Brand Customer Service Representative, you will be responsible for providing exceptional service to our clients and their customers, ensuring a world-class experience.

Key Responsibilities:

  • Communicate with customers in a proactive and professional manner, responding to questions and providing information to meet or exceed customer expectations.
  • De-escalate upset customers and explore all options to satisfy their needs.
  • Maintain required product knowledge to deliver premium service.
  • Identify root causes of inquiries by asking probing questions to determine the best solution.

Requirements:

  • Well-spoken, energetic, and enthusiastic individual with high personal standards of excellence.
  • High-end Customer Service and/or Luxury retail service experience a plus.
  • Available for 8-hour shifts with weekend availability.
  • High school or equivalent required.

Benefits:

  • $16/hour base pay + $1/hour performance-based bonus potential.
  • Paid Time Off.
  • 401K plan with company matching dollar for dollar up to 6%.
  • Medical, Dental, Vision, and Disability plans.
  • Employee Referral Bonus (unlimited).
  • Employee Tickets at Work Discounts.
  • Employee Reward and Recognition Programs.
  • Regular Team Building & Morale boosting events.

Training and Development:

  • Three-week training class with a comprehensive curriculum.
  • Opportunities for growth and advancement within the company.

Company Culture:

Inktel Direct Corporation is an Equal Opportunity Employer and a Drug-Free workplace. We value diversity and inclusion in the workplace and are committed to creating a positive and supportive environment for all employees.