Fitness Club Representative

4 weeks ago


Ogden, Utah, United States Planet Fitness Full time
About Our Business

We operate four Planet Fitness clubs in Wilmington and Shallotte, NC. Our goal is to foster an environment that promotes personal growth and well-being.

Job Overview

The Customer Service Ambassador will be responsible for delivering a superior member experience by providing excellent customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  1. Provide exceptional customer service, greeting members, prospective members, and guests in a friendly and professional manner.
  2. Manage front desk activities, including:
    1. Answering phone calls and assisting callers with various inquiries.
    2. Processing member check-ins and new sign-ups.
    3. Taking prospective members on tours of the club facilities.
    4. Updating member accounts as needed.
    5. Responding promptly and professionally to member questions and concerns, escalating issues when necessary.
  3. Contribute to maintaining the cleanliness and organization of the club.
Qualifications/Requirements
  • Previous customer service experience is highly desirable.
  • BASIC COMPUTER PROFICIENCY REQUIRED.
  • A genuine passion for fitness and health is essential.
  • An upbeat and positive attitude is mandatory.
  • Punctuality and reliability are non-negotiable.
  • Exceptional customer service skills, ability to interact positively with members and coworkers, and provide solutions to exceed member expectations.
  • Strong listening and problem-solving skills.
  • Diplomacy in all interactions, using appropriate behavior and language.
Estimated Salary:

$12 per hour

Work Schedule:

Up to 29 hours per week, minimum 16 hours per month.



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