Fitness Club Representative
4 weeks ago
We operate four Planet Fitness clubs in Wilmington and Shallotte, NC. Our goal is to foster an environment that promotes personal growth and well-being.
Job OverviewThe Customer Service Ambassador will be responsible for delivering a superior member experience by providing excellent customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service, greeting members, prospective members, and guests in a friendly and professional manner.
- Manage front desk activities, including:
- Answering phone calls and assisting callers with various inquiries.
- Processing member check-ins and new sign-ups.
- Taking prospective members on tours of the club facilities.
- Updating member accounts as needed.
- Responding promptly and professionally to member questions and concerns, escalating issues when necessary.
- Contribute to maintaining the cleanliness and organization of the club.
- Previous customer service experience is highly desirable.
- BASIC COMPUTER PROFICIENCY REQUIRED.
- A genuine passion for fitness and health is essential.
- An upbeat and positive attitude is mandatory.
- Punctuality and reliability are non-negotiable.
- Exceptional customer service skills, ability to interact positively with members and coworkers, and provide solutions to exceed member expectations.
- Strong listening and problem-solving skills.
- Diplomacy in all interactions, using appropriate behavior and language.
$12 per hour
Work Schedule:Up to 29 hours per week, minimum 16 hours per month.
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