Office Service Representative II

2 weeks ago

Fort Wayne, Indiana, United States Canon U.S.A., Inc. Full time
Job Title: Office Service Representative II

Under general supervision, the Office Service Representative II is responsible for handling and dispatching all classes of mail and packages. This role may also include copy center activities, reception, hospitality, and other duties as assigned.

Key Responsibilities:
  • Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log outgoing and incoming items as required and review for accuracy/completeness
Additional Responsibilities:
  • Organize and distribute supplies to client employees as detailed in job requests
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on the small to medium photocopy jobs
  • Check all copies produced for quality and accuracy
  • Provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
  • Operate facsimile machines; send and receive facsimiles
  • Prepare monthly production and volume reports
Requirements:
  • High school Diploma or equivalent
  • 2-5 years' experience working in a mailroom or professional office environment
  • Knowledge of metering, weighting, logging, and other shipping procedures
  • Proficiency in computer skills preferred
  • Ability to perform routine and some complex functions of various equipment and systems
What We Offer:
  • Competitive pay and benefits
  • Comprehensive training and development programs
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

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