Customer Service Representative
3 weeks ago
The Commercial Customer Service Representative plays a critical role in ensuring seamless order processing and customer satisfaction. This position is responsible for tracking and processing orders received through various channels, including our e-commerce site and Oracle CPQ. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Process and track orders, ensuring timely completion and communication with customers
- Collaborate with credit, manufacturing, and shipping departments to schedule orders and communicate expected timelines
- Provide customer-driven information to the organization via SalesForce CRM
- Adhere to company policies and procedures, as well as ISO requirements
To succeed in this role, candidates should possess:
- Strong working knowledge of MS Office applications
- Previous experience in an ISO 14001 work environment, with Epicor ERP, Oracle CPQ, and SalesForce
- Professional and upbeat telephone and general communications skills
- Ability to work independently, with a high level of motivation and a sense of urgency
Candidates with the following qualifications are highly desired:
- Three (3) years of experience as a Customer Service Representative in a fast-paced business-to-business manufacturing environment
- Technical product knowledge and international import/export experience
WaterFurnace International is a leading provider of water source/geothermal heat pump and heat recovery chiller solutions. Our company is committed to transforming the way we use energy, protecting resources for future generations, and giving people the freedom to focus on life.
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Customer Service Representative
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Customer Service Representative
2 weeks ago
Fort Wayne, Indiana, United States WaterFurnace International Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at WaterFurnace International. As a key member of our Commercial Customer Service team, you will be responsible for processing and tracking orders, ensuring timely communication with customers, and...
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Fort Wayne, Indiana, United States Pyramid Global Hospitality Full timeJob Summary:The Customer Service Representative will provide prompt and courteous service and quality beverages to all guests, encouraging the guest to return again which will generate repeat business. The Customer Service Representative is responsible for providing quality guest services that include providing exceptional customer experiences, ensuring...
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Customer Service Representative
3 weeks ago
Fort Wayne, Indiana, United States WaterFurnace International Full timeJob OverviewThe Commercial Customer Service Representative plays a critical role in ensuring seamless order processing and customer satisfaction. This position is responsible for tracking and processing orders received through various channels, including our e-commerce site and Oracle CPQ. The ideal candidate will possess excellent communication skills,...