IT Support Specialist

3 weeks ago


Alamo, California, United States NebulaTech Full time

About NebulaTech

NebulaTech is a leading provider of innovative mobile space solutions using container construction. With a global presence and a team of 1,400 employees across 24 locations, we are committed to delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled IT Helpdesk Employee to join our team in Haren (Ems). As a key member of our IT department, you will be responsible for providing technical support to our users, managing tickets, and communicating with colleagues.

Key Responsibilities

  • Provide telephone and written support to users, resolving technical issues and answering queries
  • Manage tickets and communicate with colleagues in the IT department to ensure timely resolution of issues
  • Perform onsite support activities, including troubleshooting and maintenance of equipment
  • Maintain our knowledge database, ensuring that all technical information is up-to-date and accurate

Requirements

  • Completed education or similar qualifications in a relevant field
  • Strong IT knowledge and a customer-oriented mindset
  • Previous experience in customer service, helpdesk, or support as an IT specialist is desirable but not mandatory
  • Good English skills and knowledge of ticket systems are a plus

What We Offer

  • Unlimited employment contract
  • Comprehensive onboarding program to help you get to know our company and products
  • Mentorship and training to support your professional development
  • Access to a company pension plan and other benefits


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