IT Support Specialist
3 weeks ago
About NebulaTech
NebulaTech is a leading provider of innovative mobile space solutions using container construction. With a global presence and a team of 1,400 employees across 24 locations, we are committed to delivering exceptional customer experiences.
Job Summary
We are seeking a highly skilled IT Helpdesk Employee to join our team in Haren (Ems). As a key member of our IT department, you will be responsible for providing technical support to our users, managing tickets, and communicating with colleagues.
Key Responsibilities
- Provide telephone and written support to users, resolving technical issues and answering queries
- Manage tickets and communicate with colleagues in the IT department to ensure timely resolution of issues
- Perform onsite support activities, including troubleshooting and maintenance of equipment
- Maintain our knowledge database, ensuring that all technical information is up-to-date and accurate
Requirements
- Completed education or similar qualifications in a relevant field
- Strong IT knowledge and a customer-oriented mindset
- Previous experience in customer service, helpdesk, or support as an IT specialist is desirable but not mandatory
- Good English skills and knowledge of ticket systems are a plus
What We Offer
- Unlimited employment contract
- Comprehensive onboarding program to help you get to know our company and products
- Mentorship and training to support your professional development
- Access to a company pension plan and other benefits
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