Assistant Service Manager

3 days ago


Mankato, Minnesota, United States Nidec Full time
Job Title: Assistant Service Manager

We are seeking a highly skilled and experienced Assistant Service Manager to join our team at Nidec. As a key member of our service operations team, you will be responsible for providing technical support to resolve product or service requests regarding engineering, technical, or scientific issues.

Key Responsibilities:
  • Identify, analyze, and troubleshoot equipment failure to ensure timely resolution of customer issues
  • Coordinate activities of personnel troubleshooting and repair to ensure efficient service delivery
  • Identify parts, components, and maintain up-to-date technical knowledge of company products to ensure accurate troubleshooting and repair
  • Perform administrative activities associated with the effective management of department operations, including monitoring phones, compiling estimates, and retrieving production data and reporting for service records
  • Work closely with operations and engineering personnel on technical matters and coordinate instructions and recommendations
  • Recognize and identify warranty situations which may result in special circumstances for the resolution of warranty claims/issues
  • Assist in the creation of long-term service agreements, swing-unit programs, and various aftermarket projects as directed to support aftermarket objectives
  • Provide direct field support for commercial and warranty jobs as needed
Requirements:
  • 5+ years related experience and/or training
  • MS-Office and Oracle experience required
  • Ability to lead personnel
  • Project management
  • High mechanical technical aptitude
  • Electrical aptitude desired
  • Effective verbal and written communications
  • Ability to travel domestically and abroad when necessary
  • US Citizenship required for positions at the North Mankato facility
  • Associate degree (A.A.) or related experience

Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.



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