Service Operations Manager

4 days ago


Mankato, Minnesota, United States ManpowerGroup Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at ManpowerGroup. As a key member of our organization, you will be responsible for leading our service and maintenance operations, ensuring optimal customer satisfaction, technician productivity, and cost control.

Key Responsibilities
  • Motivate and Coach Technicians: Lead, train, and motivate a team of skilled technicians to exceed time and quality standards, and comply with standard repair and maintenance processes.
  • Equipment Fleet Maintenance: Oversee the maintenance and upkeep of our equipment fleet, ensuring optimal performance and minimizing downtime.
  • Leadership and Supervision: Provide guidance, support, and direction to your team, evaluating performance and promotability of team members.
  • Financial Management: Responsible for R&M, P&L, and associated costs/budget, ensuring fiscal responsibility and accountability.
  • Parts Department Management: Oversee parts department activities to ensure optimal customer service, technician/shop/OEC productivity, and cost control.
Requirements
  • Experience: 5 years' service and maintenance experience, with a minimum of 3 years supervisory experience.
  • Education: High school diploma or equivalent required.
  • Skills: Strong knowledge of maintenance accounting and P&L, basic computer skills, particularly with Microsoft Excel, and excellent management and leadership skills.
Why Choose ManpowerGroup?
  • Dedicated Career Partner: We are committed to helping you achieve your career goals and providing a supportive and inclusive work environment.


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