Retail Store Customer Experience Lead

6 days ago


Allendale, Michigan, United States SpartanNash Full time
About SpartanNash

At SpartanNash, we pride ourselves on our People First culture, which emphasizes the importance of our associates in driving business results. We offer a competitive salary and benefits package to attract and retain top talent.

Job Summary

This role is responsible for providing exceptional customer service and leading front-end operations in our retail store. As a key member of our team, you will contribute to the financial success of the store by supervising and directing all front-end activities.

Responsibilities
  • Provide high standards of customer service and support in the store's front-end operations.
  • Supervise and direct all front-end activities in the absence of the Customer Service Manager.
  • Maintain accurate records of transactions, including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and other media.
  • Ensure prompt and orderly handling of return-to-stock items, with a focus on perishable items.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
Requirements
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/bookkeeping skills
  • Interpretation and analysis of financials
  • Development and management of budgets
  • Delegation, direction, and implementation
  • Suggestive selling and knowledge of products
  • Detail-oriented individual
Estimated Salary Range

$45,000 - $65,000 per year, depending on experience and qualifications

Benefits

SpartanNash offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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