Housing Intake Specialist

4 weeks ago


Somerville, Massachusetts, United States City of Somerville Full time
Job Summary

The City of Somerville is seeking a highly skilled and dedicated Housing Intake Specialist to join our Housing Division. As a key member of our team, you will be responsible for providing exceptional customer service to individuals seeking assistance with various housing programs. Your primary focus will be on working with prospective participants, completing income certifications, and managing the Home Improvement Program waitlist.

Key Responsibilities
  • Provide high-quality customer service to individuals seeking assistance with housing programs
  • Complete income certifications and re-certifications for applicants
  • Manage the Home Improvement Program waitlist
  • Assist households with completing program applications and forms
  • Perform data entry and maintain client files
  • Collaborate with other City departments and stakeholders to ensure seamless service delivery
Requirements
  • Associate's degree and at least three years of administrative and/or housing experience
  • Strong knowledge of affordable housing programs and strategies
  • Excellent communication and organizational skills
  • Ability to work effectively in a team environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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