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Automotive Operations Manager
2 months ago
We are seeking a highly skilled and experienced Automotive Assistant Manager to join our team at American Tire Depot. As a key member of our management team, you will be responsible for assisting the Store Manager with daily store operations and procedures, meeting or exceeding performance targets, and providing exceptional customer service to our guests.
Key Responsibilities- Assist Store Manager with daily store operations and procedures, including sales, service, and customer relations.
- Meet or exceed performance targets by understanding and following company strategies, policies, and procedures.
- Develop and maintain a thorough knowledge of our products and services, including tires, wheels, and automotive repairs.
- Provide exceptional customer service, including responding to customer inquiries, resolving customer complaints, and making recommendations to customers.
- Work closely with the Store Manager to develop and implement sales and marketing strategies to drive business growth and increase customer engagement.
- Recruit, train, and develop a high-performing team of sales and service professionals to deliver exceptional customer experiences.
- Monitor and analyze sales and service performance data to identify trends and opportunities for improvement.
- Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, or a related field preferred.
- Minimum 2 years of experience in a sales or service role, preferably in the automotive industry.
- Proven track record of meeting or exceeding sales and service targets.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to lift 70 pounds and work in a physically demanding environment.
- Competitive hourly rates and commission earnings.
- Opportunities for career advancement and professional development.
- ASE certification reimbursement and training programs.
- Paid vacation and holidays, medical, dental, and life insurance, and 401(k) plan with company match.
- Employee discounts and perks, including access to company events and recognition programs.
