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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Contact Center Representative II to join our team at Atlantic Regional Federal Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members through various communication methods.
Key Responsibilities
- Provide accurate and timely information, advice, and solutions to members via phone, email, and chat.
- Utilize prior experience in the financial industry to enhance the department and members as a subject matter expert.
- Manage transactions, respond to balance inquiries, maintain debit cards, and recommend products and services.
- Resolve account issues with a blend of friendliness, speed, and impeccable accuracy.
Requirements
- At least one year of similar or related experience in a contact center or financial institution.
- Prior experience within financial institutions (banks/credit unions) is highly preferred.
- Excellent verbal and writing skills are required.
- Proficiency in computer software and online platforms is essential.
What We Offer
As a Contact Center Representative II at Atlantic Regional Federal Credit Union, you will have the opportunity to make a positive impact on our members' lives and contribute to the success of our organization. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.