Front Desk Associate

1 week ago


Zanesville, Ohio, United States Quality Inn & Suites Full time
Front Desk Representative

At Quality Inn & Suites, we are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Respond to incoming calls and inquiries from guests, providing accurate information and resolving issues in a timely and professional manner.
  • Check guests in and out, handling room assignments, payments, and other related tasks.
  • Manage front desk operations, including balancing cash drawers, completing reports, and maintaining a clean and organized workspace.
  • Provide guests with directions, recommendations, and assistance as needed, ensuring their stay with us is comfortable and enjoyable.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Basic computer skills and familiarity with front desk software and systems.
  • Ability to work a variety of shifts, including weekends, holidays, and overtime as needed.
  • High school diploma or equivalent required; prior experience in a front desk or customer service role preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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