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Support Operations Manager

2 months ago

Zanesville, Ohio, United States Five Below Full time
About the Role

We are seeking a highly motivated and organized Support Lead to join our team at Five Below. As a key member of our management team, you will be responsible for ensuring that our store operations run smoothly and efficiently, providing an exceptional customer experience, and driving sales growth.

Key Responsibilities
  • Assist the Store Manager and Customer Service Manager in directing the Front End Lead(s) and sales associates
  • Ensure all key functions of the store are executed as directed
  • Provide exceptional customer service and ensure that every guest has a fast, friendly, and WOW experience
  • Lead Front End Operations, including cash management, cleanliness, safety, and driving sales
  • Train and develop sales associates on customer service and store operations
  • Assist with payroll, merchandising, and receiving procedures
  • Perform cash handling procedures, including preparing and dropping bank deposits
  • Authorize register functions, including post voids, returns, and discounts
Requirements
  • High School Graduate or equivalent
  • Minimum 1 year of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task and maintain composure under pressure
  • College experience preferred
What We Offer

At Five Below, we offer a dynamic and fast-paced work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.