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Guest Services Representative

2 months ago

Zanesville, Ohio, United States InnVite Hospitality Full time
Key Responsibilities:
  • Manage Guest Check-in & Check-out processes
  • Perform PMS Operations
  • Handle Cash and Credit Card Transactions
  • Operate the Switchboard and maintain Telephone Etiquette
  • Follow Front Office Emergency and Security Procedures
  • Assist with Reservations for Guest Rooms and Meeting Rooms
  • Support Administrative Duties as assigned by Management
  • Ensure the Front Desk Area and Lobby are Neat, Tidy, and Cleaned Daily
  • Set up and Maintain the Breakfast Bar, ensuring Cleanliness
  • Make Minor Decisions as needed
  • Process Group Reservations and Set up Group Blocks
  • Facilitate Sales of Guest Rooms for New Arrivals and Phone Inquiries
  • Adhere to all Policies and Procedures outlined in the Employee Handbook
  • Maintain a Neat, Clean, and Well-Groomed Appearance in Proper Uniform with Nametag
  • Operate Laundry Facilities as Directed
  • Exhibit a Professional Attitude towards all Guests, Associates, and Vendors
Essential Skills:
  • Fluent Verbal and Written Communication in English (Spanish is a plus)
  • Basic Math Skills
  • Handwriting Proficiency
  • Computer and Typing Skills
  • Ability to Operate a 10 Key Calculator
  • Exhibit Hospitable and Civil Contact with the Public
  • Work Independently with Minimal Supervision
  • Manage Multiple Tasks Simultaneously
  • Basic Accounting Skills and Night Audit Training
Physical Requirements:
  • Neck: Ability to Bend and Twist
  • Arms: Capable of Reaching, Bending, Light Carrying, Pushing, and Pulling
  • Hands: Dexterity and Grasping Ability
  • Trunk: Ability to Bend and Twist
  • Legs: Normal Balance, Crouching, or Kneeling
  • Feet: Ability to Stand for Long Periods, Walk, and Climb Stairs
  • Auditory: Ability to Read and Comprehend Emergency and Security Information, including Labels and Directions; Communicate in Emergency Situations
  • Hearing: Ability to Hear Emergency Alarms, Telephone, and Conversations
Vision: Legal Normal Vision with or without Accommodation.