Medical Assistant 2

4 weeks ago

New Port Richey, Florida, United States Foot And Ankle Specialists Full time
Job Summary

The Medical Assistant 2 provides essential support and administrative services to the office, doctors, and patients in a fast-paced doctor's office. This role involves a wide range of tasks focused on assisting the Physician in minor in-office procedures and being cross-trained in all aspects of the Front Desk Receptionist role, including scheduling, data entry, and maintaining patient records.

Key Responsibilities
  • Greet patients and escort them to the treatment room, ensuring they are comfortable and preparing their feet for an exam by the physician.
  • Open and prep exam rooms each morning and close and clean them at the end of the day.
  • Count instruments in treatment rooms at the end of each session (AM & PM).
  • Flexibility to work with multiple doctors and their varying practice styles.
  • Dispense all DME.
  • Apply pads and/or adhesive strappings as needed.
  • Perform X-rays and digital radiography.
  • Complete pre-authorizations.
  • Obtain vitals and review the patient's medical history, medications, and allergies.
  • Record any changes in their medical condition.
  • For follow-up patients, record comments made regarding their current status and outcome of previous procedures.
  • Set up for injections, P&A procedures, wart procedures, in-office surgical procedures, etc.
  • Prep nail care patients, smooth/debride nails and/or calluses with an electric grinder.
  • Vacuum all clippings from the floor.
  • Measure and fit patients for Diabetic shoes, heat mold inserts.
  • Prepare lab specimens (including paperwork) and call the appropriate lab for pick up.
  • Clean, wrap, and autoclave instruments and packs as needed, change cold sterile solutions monthly.
  • Replenish inventory of back office supplies and DME items, restocking drawers and rooms daily.
  • Assist in surgeries and minor procedures.
  • Clean up after surgery - dirty drapes, wrappings, dispose of sharp, red bag items, wipe down counters, mop floor - scrub, clean, autoclave instruments.
  • Change post-op dressings, remove sutures.
  • Call post-op patients the day following surgery, complete Follow-up sheet.
  • Review information sheets with patients as needed.
  • Write and fax prescriptions.
  • Answer incoming calls, provide information, and transfer calls or take messages as necessary.
  • Schedule appointments.
  • Maintain and update patient records using data entry, faxing, and scanning.
  • Collect deductibles, coinsurance, balances, copays, and sell OTC items.
  • Check all required AR/AP changes since last visit and update records accordingly.
  • Maintain multiple doctor's schedules.
  • Maintain list of orthotics received, contact patients, and make follow-up appointments.
  • Check next day charts for insurance eligibility and necessary referrals and prior authorizations.
  • Prepare end of day reports, deposit slips, and upload to shared files daily.
  • Review billing claims and denials and collect necessary information from the provider or patient.
Requirements
  • High School Diploma/GED equivalent.
  • 6+ months of customer service experience required.
  • Previous healthcare experience required.
  • Frequent travel between office locations may be required.
  • Ability to establish and maintain effective working relationships with patients, other employees, and the public.
  • Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
  • Must have excellent customer service skills.
  • Able to work in a fast-paced and demanding work environment.
  • Must demonstrate a strong work ethic and maintain professionalism at all times.
  • Must have a team mentality, flexibility, and willingness to learn.
  • The ability to communicate effectively, multi-task, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
  • Able to uphold HIPAA compliance.
  • Exercise good judgment and discretion.
  • Technologically savvy and familiar with Microsoft Office products, including Google Workspace, Word, Excel.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment.
  • Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell.
  • Required to perform repetitive motions, including reaching above the head, and typing.
  • Must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds.
  • This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
  • Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.
Benefits
  • Health Insurance (Single & Family plans available).
  • Life Insurance.
  • Disability Insurance.
  • 401(k) plan with Company Match.
  • Employee Discount Program.
  • Paid Time Off.
  • Paid Holidays.

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