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Medical Assistant 2 Position

1 month ago

New Port Richey, Florida, United States Foot And Ankle Specialists Full time
Job Summary

The Medical Assistant 2 provides essential support and administrative services to the office, doctors, and patients in a fast-paced doctor's office. This role involves a wide range of tasks focused on assisting the Physician in minor in-office procedures and being cross-trained in all aspects of the Front Desk Receptionist role, including scheduling, data entry, and maintaining patient records.

Key Responsibilities
  • Greet patients and escort them to the treatment room, ensuring they are comfortable and preparing their feet for an exam by the physician.
  • Open and prep exam rooms each morning, and close and clean them at the end of the day.
  • Count instruments in treatment rooms at the end of each session (AM & PM).
  • Dispense all DME and apply pads and/or adhesive strappings as needed.
  • Perform X-rays and digital radiography, complete pre-authorizations, and obtain vitals and review patient medical history, medications, and allergies.
  • Record any changes in their medical condition and update patient records using data entry, faxing, and scanning.
  • Assist in surgeries and minor procedures, clean up after surgery, and change post-op dressings and remove sutures.
  • Call post-op patients the day following surgery, complete follow-up sheets, and review information sheets with patients as needed.
  • Write and fax prescriptions, answer incoming calls, provide information, and transfer calls or take messages as necessary.
  • Schedule appointments, maintain and update patient records, collect deductibles, coinsurance, balances, copays, and sell OTC items.
  • Check all required AR/AP changes since last visit and update records accordingly, and maintain multiple doctor's schedules.
  • Prepare end of day reports, deposit slips, and upload to shared files daily, and review billing claims and denials and collect necessary information from the provider or patient.
Requirements
  • High School Diploma/GED equivalent.
  • 6+ months of customer service experience required.
  • Previous healthcare experience required.
  • Frequent travel between office locations may be required.
  • Ability to establish and maintain effective working relationships with patients, other employees, and the public.
  • Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
  • Must have excellent customer service skills, ability to work in a fast-paced and demanding work environment, and demonstrate a strong work ethic and maintain professionalism at all times.
  • Must have a team mentality, flexibility, and willingness to learn, and the ability to communicate effectively, multi-task, and work under pressure.
  • Technologically savvy and familiar with Microsoft Office products, including Google Workspace, Word, Excel, and other software.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds.

This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.