Desktop Support Specialist
3 weeks ago
Axiom Technologies is a leading global IT services partner, supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business success.
Job SummaryWe are seeking a highly skilled Desktop Support Officer to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients, troubleshooting software and hardware issues, and ensuring that our IT systems are running smoothly.
Key Responsibilities- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Experience in the medical field is preferred but not compulsory
- Have a car to travel to spoke sites
- Willing to work in shifts roster (Morning, afternoon and night shift)
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Excellent End-user computing skills
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
If you are looking for a challenging and rewarding career opportunity, please forward your resume to careers.usaxiomtechnologies.com
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