IT Support Specialist

6 days ago


Burlington, North Carolina, United States Courser Inc Full time
About PTG
PTG is a leading Managed Services Provider with clients across the US, located in Greenville, SC. Our company culture is built on values like teamwork, service, and growth.

Daily Responsibilities
  • Resolve customer support tickets for our contract customers.
  • Work collaboratively with engineers and technicians to resolve issues.
  • Provide technical support for Microsoft products and cloud technologies.
  • Engage with customers and build relationships with supported users.
  • Determine ticket urgency and priority.
  • Assess and assign tickets to engineers, assisting with escalations when needed.
  • Make outbound calls and schedule service appointments.
  • Improve processes related to Help Desk and Dispatch.
  • Answer inbound calls.
Required Skills
  • 1-3 years of IT experience with Microsoft product focus.
  • Positive attitude and problem-solving skills.
  • Excellent communication and documentation skills.
  • Prioritization and multitasking abilities.
  • Troubleshooting experience with Active Directory, Office 365, and Windows Desktop PCs.
  • CompTIA or Microsoft certifications preferred.
What We Offer
We prioritize employee development, offering training, mentorship, and opportunities for growth. Our teams share knowledge and grow together.

Benefits
  • Competitive benefits package.
  • 401k match.
  • Unlimited PTO after one year.
  • 10 holidays.
  • Gym reimbursement.
  • Amazon Prime reimbursement.
  • 40 hours for volunteer time.
  • Paid maternity and paternity leave.
  • Paid certifications.
  • Learning and development programs.


  • Burlington, North Carolina, United States Cone Health Full time

    About the RoleThe Healthcare Support Specialist plays a vital role in supporting the Registered Nurse through observing and documenting patient conditions. This role requires close supervision, and under such circumstances, this position assists patients with daily living tasks, including meals, personal care, and progressive mobility to support recovery and...


  • Burlington, North Carolina, United States Twin Lakes Community Full time

    Medical Support Specialist at Twin Lakes CommunityJob Description:The Medical Support Specialist plays a vital role in providing exceptional care to our residents at Twin Lakes Community. This position requires a skilled and compassionate individual who can deliver high-quality medical and emotional support, promoting resident dignity and well-being.Duties...


  • Burlington, North Carolina, United States Ralph Scott Lifeservices Full time

    Job DescriptionMaintenance Specialist Role at Ralph Scott LifeservicesWe are seeking a skilled Operations Support Specialist to join our team at Ralph Scott Lifeservices. As an essential member of our maintenance department, you will perform a variety of administrative and light maintenance duties under the supervision of the Operations Director.Key...


  • Burlington, North Carolina, United States Sheetz Full time

    OverviewWe are seeking an HR Support Specialist to join our team at Sheetz. This role is perfect for individuals who want to gain hands-on experience in human resources and understand the inner workings of a professional HR department.ResponsibilitiesSupport internal recruitment efforts, new employee onboarding, and assist with orientation.Observe and...


  • Burlington, North Carolina, United States United Parcel Service Full time

    Job Overview:">We are seeking highly motivated and detail-oriented individuals to join our team as Package Delivery Support Specialists. In this role, you will assist our experienced drivers in delivering packages efficiently and safely to our customers.">Salary: $17.20 per hour">About the Job:">As a Package Delivery Support Specialist, you will work closely...


  • Burlington, North Carolina, United States Ralph Scott Lifeservices Full time

    About Ralph Scott LifeservicesRalph Scott Lifeservices is a dedicated organization providing care and support services for individuals with intellectual and developmental disabilities or illnesses.Job SummaryWe are seeking a highly motivated and compassionate Caregiver and Support Specialist to join our team. This role involves assisting individuals with...


  • Burlington, North Carolina, United States Children's Hope Alliance Full time

    Supportive Behavior Specialist NeededWe are seeking a dedicated and compassionate Behavior Specialist to join our team at Children's Hope Alliance. As a key member of our Child Focused ACTT Team, you will provide critical support to families and children in need.About the RoleThis is a full-time salaried position based out of our Statesville office, with...


  • Burlington, North Carolina, United States Alamance-Burlington School System Full time

    About the RoleWe are seeking an experienced Administrative Support Specialist to join our team at Alamance-Burlington School System. This is a fantastic opportunity to support educational leadership and make a meaningful impact in the community.Job DescriptionThe successful candidate will assist the Director in general administrative operations, compile...

  • IT Support Specialist

    2 weeks ago


    Burlington, North Carolina, United States Alamance Foods Full time

    Job Summary:We are seeking a dedicated and skilled Shift IT Associate to provide top-notch technical support and guidance to users, ensuring seamless operation of hardware and software systems.Provide expert technical support and guidance to users of hardware and software.Install or repair hardware and software as needed to ensure optimal...


  • Burlington, North Carolina, United States MedTeam Staffing Full time

    Job SummaryMedTeam Staffing is seeking a highly skilled Administrative Assistant to provide high-level administrative support to our clients. The ideal candidate will have 8-10 years of experience working with executives and possess strong verbal and written communication skills.Job ResponsibilitiesSupervise general office duties such as ordering supplies,...


  • Burlington, North Carolina, United States Samba Care Full time

    SambaCare is a leading healthcare staffing firm dedicated to delivering exceptional patient care and career opportunities for caregivers. We strive to foster a culture of excellence, compassion, and professional growth.Job SummaryWe are seeking a highly skilled Intensive Care Specialist to join our team. As an Intensive Care Specialist, you will be...


  • Burlington, North Carolina, United States GLC On-The-Go Full time

    Job SummaryWe are seeking an experienced Diagnostic Imaging Specialist to join our team in Burlington, North Carolina.About the JobThis 13-week travel assignment offers a unique opportunity to work as a Diagnostic Imaging Specialist in a fast-paced environment. The ideal candidate will have excellent technical skills and the ability to work well under...


  • Burlington, North Carolina, United States Host Healthcare Full time

    Travel Ultrasound Technologist OpportunityWe are seeking an experienced Ultrasound Technologist to join our team as a travel specialist. This exciting opportunity will allow you to work in a new and challenging environment, utilizing your skills and expertise to provide high-quality patient care.About the RoleThis is a 13-week contract with 40 hours per...


  • Burlington, North Carolina, United States Cone Health Full time

    At Cone Health, we are seeking an experienced Diagnostic Imaging Specialist to join our team. The ideal candidate will have a strong background in magnetic resonance imaging (MRI) and be able to operate complex equipment with precision and accuracy.Job SummaryThe Diagnostic Imaging Specialist will be responsible for performing MRI scans that require a high...


  • Burlington, North Carolina, United States ProCare Therapy Full time

    Job OverviewWe are seeking a highly skilled Child Development Specialist to join our team in Burlington, NC. As a key member of our team, you will provide comprehensive psychological services to students and staff, fostering positive learning environments and supporting student success.


  • Burlington, North Carolina, United States OneStaff Medical Full time

    Travel Diagnostic Imaging Specialist Job in North CarolinaWe are seeking a highly skilled Diagnostic Imaging Specialist to join our team on a travel assignment in North Carolina. As a Diagnostic Imaging Specialist, you will be responsible for operating advanced imaging equipment and creating detailed images of patients' internal organs.This is an exciting...


  • Burlington, North Carolina, United States Samba Care Full time

    Samba Care: Travel Diagnostic Medical Imaging Specialist We are seeking a skilled Diagnostic Medical Imaging Specialist to join our team as a travel staff member in the United States. This is a unique opportunity for experienced professionals to expand their career horizons and make a difference in patient care while exploring various locations throughout...


  • Burlington, North Carolina, United States EMERGEORTHO, P.A. Full time

    Company OverviewAt EMERGEORTHO, P.A., we are committed to providing exceptional patient care and service. Our team of medical professionals is dedicated to ensuring that every patient has a positive experience.


  • Burlington, North Carolina, United States GLC On-The-Go Full time

    Glacier Healthcare Solutions is seeking an experienced Mobile Diagnostic Imaging Specialist to join our team. This position offers the opportunity to work with a variety of equipment and technologies, providing exceptional patient care in a fast-paced environment.About the JobThis mobile diagnostic imaging specialist will be responsible for performing...


  • Burlington, North Carolina, United States Ethos Medical Staffing Full time

    Job Title: Travel Care SpecialistAbout Us:Ethos Medical Staffing is a nurse-owned and operated staffing agency that prioritizes caring for those who care for our communities.Job Overview:We are seeking a skilled Registered Nurse (RN) to join our team as a Travel Care Specialist in Burlington, North Carolina. As a travel nurse with Ethos Medical Staffing, you...