IT Support Specialist
6 days ago
PTG is a leading Managed Services Provider with clients across the US, located in Greenville, SC. Our company culture is built on values like teamwork, service, and growth.
Daily Responsibilities
- Resolve customer support tickets for our contract customers.
- Work collaboratively with engineers and technicians to resolve issues.
- Provide technical support for Microsoft products and cloud technologies.
- Engage with customers and build relationships with supported users.
- Determine ticket urgency and priority.
- Assess and assign tickets to engineers, assisting with escalations when needed.
- Make outbound calls and schedule service appointments.
- Improve processes related to Help Desk and Dispatch.
- Answer inbound calls.
- 1-3 years of IT experience with Microsoft product focus.
- Positive attitude and problem-solving skills.
- Excellent communication and documentation skills.
- Prioritization and multitasking abilities.
- Troubleshooting experience with Active Directory, Office 365, and Windows Desktop PCs.
- CompTIA or Microsoft certifications preferred.
We prioritize employee development, offering training, mentorship, and opportunities for growth. Our teams share knowledge and grow together.
Benefits
- Competitive benefits package.
- 401k match.
- Unlimited PTO after one year.
- 10 holidays.
- Gym reimbursement.
- Amazon Prime reimbursement.
- 40 hours for volunteer time.
- Paid maternity and paternity leave.
- Paid certifications.
- Learning and development programs.
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