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Customer Service Representative
2 months ago
Job Title: Customer Service Assistant
Location: Remote
Employment Type: Full-Time
Department: Customer Service
Reports To: Customer Service Manager
Job Overview:
The Customer Service Assistant will serve as the first point of contact for customers, providing support, guidance, and assistance to ensure a positive customer experience. This role involves answering queries, addressing concerns, processing orders, and ensuring that customer satisfaction is maintained throughout all interactions.
Key Responsibilities:
- Provide accurate information about products, services, pricing, and policies.
- Maintain a positive and empathetic attitude towards customers at all times.
- Handle and resolve customer complaints or escalate them to the appropriate department when necessary.
- Keep detailed records of customer interactions, transactions, comments, and complaints using the company's CRM system.
- Support the sales team by providing information to customers and assisting in closing sales.
- Ensure that customer feedback is properly channeled to improve overall service.
- Stay updated on product knowledge and internal processes to provide accurate and up-to-date information.
- Participate in team meetings and contribute to improving the customer service process.
Qualifications:
- High school diploma or equivalent required; additional qualifications in customer service or related fields are a plus.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy and patience when dealing with challenging situations.
- Proficiency in using CRM software, Microsoft Office Suite, or similar tools.
- Ability to work in a team-oriented environment.
- Strong problem-solving skills with the ability to think quickly on your feet.
