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Credit/Collection Specialist

1 month ago

Altoona, Pennsylvania, United States Ward Trucking Full time
Job Summary

As a Credit/Collection Associate at Ward Trucking, you will play a crucial role in ensuring timely receipt of customer payments and accurate application of payments. This position requires strong organizational and clerical skills, as well as excellent customer service focus and good people skills.

Key Responsibilities
  • Monitor bills on websites for payment status and research bills needing resolution
  • Assist with collection calls on past due accounts
  • Process customer requests for pickups, proof of delivery, bill of lading in a timely manner as needed
  • Handle incoming customer calls following the Ward standard of telephone etiquette
  • Assist in preparing bill payment through the Syncada system as needed
  • Prompt and accurate application of customer checks to open receivables
  • Prepare daily cash report for the bank covering checks received and applied to open receivables
  • Process payment transfers
  • Prepare daily bank deposits
  • Handle other Account Receivable duties as assigned by Accounts Receivable Supervisor
  • Fully support all technologies and processes introduced by Ward that are intended to improve efficiencies and/or the customer experience
  • Process credit balances on accounts
Requirements
  • Must have proficient organizational and clerical skills
  • Must have customer service focus and good people skills
  • Must have basic knowledge of business math and good analytical skills
  • Must have good verbal and written communication skills
  • Must have basic ability to use office equipment such as computer, calculator, photocopier, fax, etc.
  • Must be able to work overtime/hours as required