Emergency Department Communication Specialist

2 weeks ago


Altoona, Pennsylvania, United States UPMC Full time
Job Summary

We are seeking a skilled Communication Technician to join our team at UPMC. As a key member of our Emergency Department, you will be responsible for receiving incoming calls for patients arriving at the Emergency Department with excellent customer service skills.

Key Responsibilities
  • Maintain understanding and knowledge of requirements and appropriate collaboration with prehospital providers in the emergency department setting.
  • Coordinate all transports and transfers from the Emergency Department to the next level of care daily.
  • Communicate appropriate information from calls received to the assigned staff member / clinical manager.
  • Update the department patient tracking board to ensure patients' beds are assigned immediately when available.
  • Document all calls received or made regarding patient arrival, discharge, or transfer of inappropriate Emergency Department medical records.
  • Assist with department Continuous Performance Improvement / Quality Assurance as assigned daily.
  • Maintain department and equipment in an orderly fashion, cleaning, restocking, and orders as necessary.
  • Receives incoming calls for patients appropriately arriving at the Emergency Department with good customer service skills.
Requirements
  • High School Diploma, GED required.
  • Successful completion of the Paramedic Program as a minimum qualification.
  • Maintains required Continuing Education Credits annually for paramedic status.
  • Must show evidence of continuing education credits in the past year through the Emergency Medical System Council.
Preferred Qualifications
  • Certification in BLS according to the level of training.
  • Act 31 Child Abuse Reporting.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance.
Work Environment

UPMC is an Equal Opportunity Employer/Disability/Veteran.



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