Guest Services Event Staff

2 weeks ago


Nampa Idaho, United States Oak View Group Full time

Job Summary:

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Overview:

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the facility. Responsibilities will include, but not be limited to:

  • Ushering and ticket scanning
  • Customer service and greeter
  • Assisting guests with directions and information
  • Maintaining a fun and friendly atmosphere
  • Keeping guests safe and informed

Key Responsibilities:

When doors open, welcome our guests with a great smile and helpful attitude. Scan event tickets ensuring that the proper ticket is being used to gain entry. Assist fans in locating their ticketed seats. Be alert and proactive to potential hazards and report incidents when they occur. Monitor your assigned area for issues and opportunities to make lasting memories for our guests. Respond to all guest concerns/complaints promptly and in a professional manner. Assist guests in ADA accessible seating sections. Enforce all building policies and procedures to ensure a safe environment for all guests. Manage the foot traffic flow of large crowds. Be knowledgeable about facility emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Requirements:

  • Experience in a hospitality or entertainment environment is preferred
  • You must love working with and helping people
  • Ability to stand for long periods of time
  • You must be able to maintain a positive attitude while handling difficult situations
  • Flexible schedule: Weekend and Evening/Night availability is needed

Why Join Our Team:

Oak View Group is committed to equal employment opportunity and is an equal opportunity employer. We believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve.


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