Customer Experience Specialist

3 weeks ago


Reading, Pennsylvania, United States Norman's Gift Shops, Inc. Full time

We are seeking a skilled Customer Experience Specialist to join our team at Norman's Gift Shops, Inc. As a Sales Associate, you will be the primary point of contact for our customers, providing exceptional service and ensuring a memorable shopping experience.

Key Responsibilities:

  • Infuse our Customer CARE program into the store culture, driving retail sales by genuinely connecting with customers and building relationships.
  • Meet store-specific Crown Rewards program enrollment goals on a consistent basis.
  • Learn and utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
  • Proactively learn retail product knowledge for all merchandise to use when selling to customers.
  • Maintain and restock displays as directed by store management.

Requirements:

  • Must be 16 years of age or older.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Strong aptitude for basic math functions, including percentages and general arithmetic.

Benefits:

  • Flexible Schedule
  • Lucrative 25% off shopping discount on merchandise purchased in our stores.
  • Incentive contests throughout the year.

Norman's Gift Shops, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.



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