Hospitality Services Representative

3 weeks ago


Fernandina Beach, Florida, United States Innisfree Hotels Full time

Company Overview:

Innisfree Hotels is dedicated to creating an inclusive environment that values each employee's contributions and fosters a culture of care.

Position:

Springhill Suites Amelia Island

Role Summary:

The Guest Services Agent serves as the initial point of contact for guests, playing a crucial role in ensuring a welcoming atmosphere and addressing guest needs effectively.

Key Responsibilities:

  • Engage with guests and colleagues in a friendly, service-oriented manner, maintaining a positive attitude at all times.
  • Foster a supportive work environment by resolving conflicts calmly and professionally.
  • Adhere to scheduled attendance requirements, which may vary based on property needs.
  • Uphold high standards of personal appearance and grooming, including appropriate uniform and nametag.
  • Welcome guests upon arrival, ensuring they feel valued and respected.
  • Facilitate the check-in and check-out processes, managing room assignments according to guest requests and reservations.
  • Assist guests with reservations, modifications, and cancellations as needed, processing payments accurately.
  • Coordinate special services for guests, such as making reservations, arranging transportation, or delivering surprises for special occasions.
  • Implement established credit and inventory control procedures to minimize revenue loss.
  • Monitor guest accounts for compliance with hotel credit policies and verify registration details.
  • Follow hotel policies regarding cash handling and documentation.
  • Effectively manage and de-escalate conflicts or challenging situations with guests.
  • Maintain a clean and safe work environment, promptly reporting any safety concerns to management.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or equivalent required.
  • At least one year of customer service experience, preferably in the hospitality sector.
  • Ability to interpret various instructions in written, oral, or scheduled formats.
  • Proficient in reading, writing, and speaking English to communicate effectively with guests and team members.
  • Familiarity with reservation and point-of-sale systems.
  • Competence in using computers and operating software.
  • Strong multitasking abilities and attention to detail.
  • Team-oriented mindset.
  • Ability to work independently with minimal supervision.

At Innisfree Hotels, we believe in investing in our employees' growth and development. We are a dynamic and expanding organization seeking individuals who embrace challenges and share our commitment to excellence.



  • Fernandina Beach, Florida, United States Innisfree Hotels Full time

    Company Overview: Innisfree Hotels is dedicated to creating an inclusive environment that values each employee's contributions and fosters a culture of care. Position: Springhill Suites Amelia Island is seeking a motivated and friendly individual to serve as a Guest Services Agent. This role is crucial as it represents the first point of contact for our...


  • Fernandina Beach, Florida, United States Innisfree Hotels Full time

    Company Overview: Innisfree Hotels is dedicated to creating an inclusive environment that values each employee's contributions and perspectives. Position: Springhill Suites Amelia Island Role Summary: The Guest Services Agent serves as the primary point of contact for guests, ensuring a warm welcome and seamless experience from the moment they arrive. This...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine passion for providing exceptional service. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is nothing short of outstanding. Your proactive, responsive, and...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine enthusiasm for assisting others. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is exceptional. Your proactive, attentive, and compassionate approach will...


  • Miami Beach, Florida, United States Highgate Hotels Full time

    Position Overview:The Hospitality Service Representative plays a crucial role in delivering exceptional, courteous, and efficient service to all patrons during their arrival, throughout their visit, and upon departure. This position is essential in optimizing room revenue and ensuring high occupancy rates. Key Responsibilities:1. Warmly greet and welcome all...


  • Miami Beach, Florida, United States Concord Hospitality Full time

    Guest Services Representative - Concord Hospitality We are seeking individuals who are dedicated to providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact with our guests frequently. Your role is crucial to shaping the overall experience of our visitors. A proactive, responsive, and caring...


  • Delray Beach, Florida, United States Addison Reserve County Club and Association Full time

    Position Overview: The Hospitality Service Representative plays a crucial role in ensuring a memorable experience for guests and members at a prestigious country club. Key Responsibilities: Provide personalized assistance to guests and members, addressing their needs and requests. Manage communication, including taking messages and offering guidance on...

  • Night Auditor

    1 week ago


    New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Night Auditor plays a critical role in ensuring the accuracy and integrity of guest accounts by performing a thorough audit of all transactions. This includes verifying the correctness of guest folios, posting room and tax charges, and reconciling revenue reports.Key ResponsibilitiesTransaction Verification: Thoroughly review and verify all...


  • Dania Beach, Florida, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are seeking individuals who possess a genuine enthusiasm for providing exceptional service. As a Front Desk Agent, you will be at the heart of our hotel, engaging with guests and ensuring their experience is memorable. Your proactive, attentive, and compassionate approach will significantly enhance the guest's stay....


  • Dania Beach, Florida, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are seeking individuals who possess a genuine enthusiasm for providing exceptional service. Working at the front desk places you at the center of the hotel, where you will engage with our guests most frequently. Your role is crucial to ensuring a memorable experience for each guest. Your proactive, responsive, and...


  • Dania Beach, Florida, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are in search of individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, where you will have the most interaction with our guests. Your position is crucial to the overall experience that guests will enjoy. Your proactive, responsive, and...


  • Fernandina Beach, Florida, United States AEG Full time

    About the Role:S.A.F.E. Management is a leading provider of guest services, security, crowd management, and parking staffing solutions for sports facilities and special events in North Florida.Job Summary:We are seeking highly motivated and enthusiastic individuals to join our team as Guest Services Representatives. As a key member of our team, you will be...

  • Medical Assistant

    3 days ago


    Fernandina Beach, Florida, United States UF Health Full time

    {"title": "Medical Assistant - Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Medical Assistant to join our team. As a Medical Assistant - Customer Service Representative, you will be responsible for providing exceptional customer service and assisting with various administrative and clinical tasks in a fast-paced...


  • Daytona Beach, Florida, United States Pyramid Global Hospitality Full time

    About Pyramid Global Hospitality: Pyramid Global Hospitality is committed to creating a workplace that values its employees above all else. We strive to maintain a nurturing and inclusive atmosphere that emphasizes diversity, professional growth, and personal development. With a portfolio of over 230 properties globally, we provide extensive employment...


  • Daytona Beach, Florida, United States Pyramid Global Hospitality Full time

    About Pyramid Global Hospitality: At Pyramid Global Hospitality, we prioritize our team members, fostering a culture that emphasizes support, inclusivity, and professional growth. With a portfolio of over 230 properties globally, we provide a comprehensive range of employment benefits, including health coverage, retirement plans, and unique perks such as...


  • Daytona Beach, Florida, United States Pyramid Global Hospitality Full time

    About Pyramid Global Hospitality: At Pyramid Global Hospitality, we prioritize our team members, fostering a culture that emphasizes support, inclusivity, and professional growth. With a portfolio of over 230 properties globally, we provide a comprehensive range of employment benefits, including health coverage, retirement plans, and unique perks such as...


  • Miami Beach, Florida, United States LDV Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Server to join our team at LDV Hospitality. As a Server, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and maintaining a clean and organized environment.Key ResponsibilitiesMaintain a working knowledge of our full food and drink menu,...

  • Medical Assistant

    4 days ago


    Fernandina Beach, Florida, United States UF Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant - Customer Service Representative to join our team at UF Health. As a Medical Assistant - Customer Service Representative, you will be responsible for providing exceptional customer service and support to our patients and families.Key ResponsibilitiesProvide excellent customer service and greet...


  • Fernandina Beach, Florida, United States Innisfree Hotels Full time

    Job SummaryInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. We are seeking a skilled Guest Service Agent to join our team at Springhill Suites Amelia Island.Key ResponsibilitiesProvide exceptional customer service by greeting guests warmly and addressing their needs in a...


  • Fernandina Beach, Florida, United States free-classifieds-usa Full time

    About the Role:We are seeking a highly skilled and customer-focused Guest Service Support Expert to join our team at The Ritz-Carlton, Amelia Island. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences and ensuring the smooth operation of our restaurants and...