Night Auditor

4 days ago


New Smyrna Beach, Florida, United States Strand Hospitality Services Full time
Job Summary

The Night Auditor plays a critical role in ensuring the accuracy and integrity of guest accounts by performing a thorough audit of all transactions. This includes verifying the correctness of guest folios, posting room and tax charges, and reconciling revenue reports.

Key Responsibilities
  • Transaction Verification: Thoroughly review and verify all guest transactions, including room charges, tax, and local phone calls.
  • Revenue Reporting: Prepare and reconcile revenue reports to ensure accuracy and completeness.
  • Guest Services: Provide exceptional guest service, including responding to guest inquiries and resolving any issues that may arise.
  • Front Desk Operations: Work the front desk during the night shift, handling guest check-ins, check-outs, and other front desk duties.
  • Security and Safety: Monitor the safety and security of the hotel, including responding to any incidents or emergencies that may occur.
Requirements
  • Hotel Experience: Previous experience as a Night Auditor or in a similar role in the hospitality industry is preferred.
  • Guest Service Skills: Excellent guest service skills, with the ability to provide exceptional service to guests in a fast-paced environment.
  • Mathematical Skills: Strong mathematical skills, with the ability to accurately process transactions and reconcile revenue reports.
  • Technology Skills: Proficiency in hotel property management systems and other relevant technology.
Strand Hospitality Services Core Values

At Strand Hospitality Services, we value:

  • Respect: We treat our guests, colleagues, and partners with respect and dignity.
  • Adaptability: We are flexible and adaptable in a fast-paced environment.
  • Service: We provide exceptional service to our guests and colleagues.
  • Accountability: We take ownership of our actions and decisions.
  • Unity: We work together as a team to achieve our goals.
  • Dedication: We are dedicated to providing the best possible experience for our guests.

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