Senior Customer Support Specialist

1 week ago


New Iberia, Louisiana, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a crucial role in delivering exceptional service to our valued customers. Your leadership will guide a team dedicated to ensuring customer satisfaction and operational excellence.

Key Responsibilities
  • Oversee daily operations of the customer service team, ensuring adherence to company standards.
  • Provide training and support to team members, fostering a collaborative environment.
  • Address customer inquiries and resolve issues efficiently, maintaining a high level of professionalism.
  • Monitor performance metrics and implement strategies for continuous improvement.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead by example. Experience in retail or service-oriented environments is preferred.

Work Environment

This position offers flexible scheduling options, allowing for a work-life balance while contributing to a dynamic team atmosphere.



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