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Premier Customer Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Premier Customer Support Representative to join our team at Procore Technologies. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Support customers in their day-to-day account usage and de-escalate situations as necessary.
- Articulate complex technical scenarios to both end users and senior-level business stakeholders.
- Identify patterns in customer behavior and proactively communicate with the team to resolve issues.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to articulate complex technical information in a clear and concise manner.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Experience working in a customer-facing role, preferably in a technical support environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
