Customer Service Representative

2 months ago

Evergreen Park, Illinois, United States Marquette Bank Full time
Job Overview

At Marquette Bank, we value the impact our employees make in the lives of our customers and the communities we serve. Our work environment is supportive, friendly, and team-oriented, offering a range of benefits including a comprehensive benefits package, opportunities for professional growth, gym subsidies, tuition reimbursement, and chances for community engagement.

Position Summary:

This role is designed for individuals who have a solid understanding of the Teller Department and can efficiently manage various teller functions. The position requires minimal supervision and involves direct interaction with customers.

Key Responsibilities:

  • Demonstrate exceptional communication skills to effectively engage with customers and colleagues.
  • Exhibit a high level of interpersonal skills to positively represent the bank during customer transactions.
  • Maintain a friendly and cheerful demeanor while interacting with customers throughout the day.
  • Be proficient in all aspects of teller responsibilities.
  • Possess a thorough understanding of teller terminal transactions and necessary corrections.
  • Have detailed knowledge of backroom teller balancing and remittance processes.
  • Understand and apply Vault Teller procedures.
  • Assist fellow tellers in balancing daily transactions as needed.
  • Support the opening and closing processes of the branch.
  • Adhere to the Code of Conduct and internal controls relevant to this position.
  • Comply with all applicable laws and regulations, including the Bank Secrecy Act and the Community Reinvestment Act, while following the bank's internal policies and procedures.
  • Perform additional duties as assigned by the supervisor.

Qualifications:

  • High School Diploma or equivalent required.
  • A minimum of 1 year of relevant experience is necessary.
  • Detail-oriented with a comprehensive understanding of the Teller Department.
  • Possess strong communication skills to interact effectively with both customers and staff.
  • Demonstrate leadership and organizational abilities, with a capacity for quick and accurate analysis.

Physical Requirements: The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to remain in a stationary position.
  • Occasionally move about the office to access file cabinets and office machinery.
  • Frequently operate a computer and other office productivity equipment.
  • May need to frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Marquette Bank's total rewards package for eligible employees varies based on the position's pay type and may include performance-based incentives, commissions, and bonuses. We also offer health insurance, life and disability insurance, generous time off, and retirement plans.

Commitment to Diversity: We are dedicated to fostering an inclusive workplace that supports and celebrates our diverse employees and the communities we serve. Our culture is built on a commitment to serve others, and we believe that working together and valuing each other leads to a better financial future for our customers and neighbors.

Marquette Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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