Sales Account Manager

4 weeks ago


Petaluma, California, United States Devil Mountain Wholesale Nursery Full time
About the Role

The Inside Sales Account Manager will be responsible for providing exceptional customer service to our clients. This includes managing orders from start to finish, anticipating customer needs, and offering products or services to ensure customer success. The successful candidate will have a strong understanding of plant knowledge and be able to effectively communicate with customers throughout the process.

Key Responsibilities:

• Provide best-in-class service to customers

• Develop strong customer relationships and learn to anticipate customer needs

• Provide timely responses to customer questions and requests

• Demonstrate a strong understanding of the nursery's inventory and product offerings

• Offer substitutions and/or recommended alternatives as solutions for unavailable inventory

• Effectively manage all orders in a timely manner

• Accurate and timely invoicing of all sales activity

Requirements:

• Knowledge of plants and nursery products

• Ability to manage multiple processes simultaneously and collaborate with customers and colleagues

• Ability to accomplish specific sales goals

• Constant attention to detail and excellent problem-solving skills

• Exemplary personal character, professionalism, commitment, and work ethic

• Excellent communication and interpersonal skills

• 2+ years of experience working in a nursery, in the landscape industry, or a related field

• Experience with Microsoft Office Suite, point-of-sale, inventory management software, etc.

• Sales and customer service experience

• Bilingual English and Spanish skills highly preferred

Work Environment:

This is an in-office position, with no work-from-home option available. The successful candidate will be required to remain in a stationary position, either sitting or standing, for extended periods. Extensive typing and 10-key use are required. Gross grasping and use of hands and fingers are also required. The candidate will frequently work in both the office and nursery yard and will experience outdoor weather conditions and uneven ground surfaces. Lifting requirements of up to 20 lbs., 20% of the time.
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