Case Manager, Business Operations
1 week ago
Xometry is a digital technology company that is disrupting the manufacturing industry. We are a fast-growing company that is committed to innovation and excellence.
Job SummaryWe are seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for solving supply chain problems for customized parts. You will work closely with our technical professionals to track and monitor the progress of numerous customer orders and partner jobs.
Key Responsibilities- Take actions to improve on-time delivery, quality, and customer satisfaction
- Track and monitor the progress of numerous customer orders and partner jobs
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- Manage customer complaints that result in replacements for returned products
- Report out on status, risk, and efforts to recover troubled orders and jobs
- Prior project management, supply chain, and customer service experience required
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter, who can work independently, and can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Strong communication skills (both oral and written) + ability to manage up and to the side
Xometry is an equal opportunity employer. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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