Help Desk Specialist
6 days ago
We are seeking highly motivated Help Desk Specialists to join our team at TEKsystems, supporting the largest health systems in the area. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to clinicians and staff, ensuring seamless access to critical applications and infrastructure.
About the Role:
- Provide timely and effective technical assistance via phone, email, or on-site visits
- Collaborate with internal stakeholders to resolve complex technical issues
- Maintain accurate records of all support interactions and incidents
- Stay up-to-date with emerging technologies and best practices in IT support
- Promote a culture of excellent customer service and teamwork
Requirements:
- At least 2-5 years of experience in help desk or Tier 1/2 support
- Strong understanding of hardware, software, and operating system fundamentals
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Preferred: A+ certification, ITIL Foundations, or equivalent experience
What We Offer:
- Competitive salary range: $55,000 - $70,000 per annum, depending on location and experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to make a real difference in the lives of patients and families
About Our Client:
This leading health system is dedicated to delivering exceptional patient care and advancing medical innovation. With a strong focus on teamwork and collaboration, they offer a unique opportunity to make a meaningful impact in the healthcare industry.
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