Help Desk Specialist

6 days ago


King of Prussia, Pennsylvania, United States TEKsystems Full time
Unlock a Rewarding Career in Healthcare IT

We are seeking highly motivated Help Desk Specialists to join our team at TEKsystems, supporting the largest health systems in the area. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to clinicians and staff, ensuring seamless access to critical applications and infrastructure.

About the Role:

  • Provide timely and effective technical assistance via phone, email, or on-site visits
  • Collaborate with internal stakeholders to resolve complex technical issues
  • Maintain accurate records of all support interactions and incidents
  • Stay up-to-date with emerging technologies and best practices in IT support
  • Promote a culture of excellent customer service and teamwork

Requirements:

  • At least 2-5 years of experience in help desk or Tier 1/2 support
  • Strong understanding of hardware, software, and operating system fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Preferred: A+ certification, ITIL Foundations, or equivalent experience

What We Offer:

  • Competitive salary range: $55,000 - $70,000 per annum, depending on location and experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of patients and families

About Our Client:

This leading health system is dedicated to delivering exceptional patient care and advancing medical innovation. With a strong focus on teamwork and collaboration, they offer a unique opportunity to make a meaningful impact in the healthcare industry.


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