Technical Support Specialist
4 days ago
We are seeking a skilled Technical Support Specialist to join our Data and Technology team. This critical role involves providing IT hardware and software support for all support queries across the department, working with various users to resolve technical issues in a prompt and efficient manner while maintaining a positive customer experience.
Key Responsibilities:- Provide standard incident resolution via IT Service Desk processes
- Provide basic technical troubleshooting to ticket-based issues, IT projects, and strategic initiatives
- Manage basic projects related to service desk processes or technology solutions
- Develop and maintain documentation for end-user community and other IT Departments
- Additional projects or tasks as assigned by management
- Responsibility of remote sites to help support and maintain their IT support needs
- Drive and promote improvement to the customer experience within Data and Technology
The ideal candidate will possess excellent interpersonal, verbal, and written communication skills, problem-solving skills, and a client-focused approach to work. They should have a flexible attitude towards work assignments and new learning, be able to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail, and be willing to work in a matrix environment and value teamwork.
Additionally, the candidate should have 1-2 years of experience in systems support and operations, including LAN administration, PC, and user support. Prior experience within a support-focused role, ideally with customer experience as a focus, is also required. Basic experience in hardware (Intel-based equipment) and software (PC-based operating systems and applications) is necessary, as well as basic knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols.
A University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) is preferred or technical training certificate and equivalent experience. The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.
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