Commercial Assistant Facility Manager

17 hours ago


North Reading, Massachusetts, United States Sullivan Tire & Auto Service Full time
Job Summary

Sullivan Tire & Auto Service is seeking a highly skilled Commercial Assistant Facility Manager to join our team. As a key member of our operations team, you will be responsible for managing customer relationships and assisting with production workflow to maximize sales, income, and customer contact goals.

Key Responsibilities
  • Assist in all aspects of sales and administration to drive revenue growth and customer satisfaction.
  • Provide exceptional customer service, answering phone calls, and responding to customer inquiries.
  • Manage customer relationships, serving as a liaison between technicians and customers.
  • Generate estimates, explain product features and benefits, and resolve customer complaints.
  • Conduct post-repair follow-up and maintain accurate records.
  • Adhere to all safety rules and regulations, and maintain proper paperwork for daily operations.
Requirements
  • Minimum of high school diploma and 3-5 years of industry/commercial experience.
  • Strong customer service skills, conflict resolution skills, and a solid understanding of the automotive tire and auto service industry.
  • Ability to multi-task in a fast-paced environment, with strong time management skills and a working knowledge of Maddenco, Microsoft Office, and internal software applications.
Benefits
  • Health Insurance, including Medical, Vision, and Dental.
  • Life and Disability Insurance.
  • Paid Holidays, Personal Time, and Vacation Time.
  • Discounted Services.
  • Employee Owned ESOP Retirement Plan.
  • Flexible Spending.
  • 401(k) with Company Match.
  • Tuition Reimbursement.

Sullivan Tire & Auto Service is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.



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