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Assistant Hotel Manager

2 months ago

Minneapolis, Minnesota, United States Crestview Management, LLC Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager at Crestview Management, LLC. The successful candidate will be responsible for assisting the Front Office Manager in overseeing the day-to-day operations of the front office department, including the front desk, reservations, guest services, and housekeeping departments.

Key Responsibilities
  • Assist the Front Office Manager in managing the front office department, ensuring seamless operations and exceptional customer service.
  • Oversee the front desk, reservations, guest services, and housekeeping departments, ensuring that all guests receive a high level of service and that all hotel policies and procedures are followed.
  • Ensure that all front office equipment is properly maintained and serviced, minimizing downtime and ensuring efficient operations.
  • Assist in the hiring, training, and scheduling of front office staff, ensuring that all team members are equipped to provide exceptional service.
  • Handle guest complaints and resolve issues in a timely and professional manner, ensuring that all guests depart satisfied.
  • Assist in the preparation of departmental budgets and monitor expenses, ensuring that the front office department operates within budget.
Qualifications
  • Minimum of 2 years of experience in a front office management role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong leadership and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, with a high level of attention to detail.
  • Proficient in Microsoft Office and hotel management software, with the ability to learn new systems and technologies quickly.
  • Flexible schedule, including weekends and holidays, with the ability to work varied shifts as needed.
Benefits

We offer a competitive wage, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.