Customer Service Ambassador

2 months ago


Hayward, Wisconsin, United States Frandsen Bank Full time
Job Summary

Frandsen Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide Superior Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Process Transactions Accurately: Handle customer transactions, including deposits, withdrawals, and transfers, with accuracy and efficiency.
  • Maintain Cash Handling Skills: Ensure accurate cash handling, balancing, and reconciliation of transactions.
  • Build Customer Relationships: Develop and maintain strong relationships with customers, identifying opportunities to grow their business with Frandsen Bank.
  • Prevent Losses and Fraud: Monitor transactions for potential losses and fraudulent activity, taking prompt action to prevent and resolve issues.
Requirements
  • Education: High school diploma or equivalent required.
Work Environment

Frandsen Bank offers a dynamic and supportive work environment, with a focus on customer satisfaction and employee growth. As a Customer Service Representative, you will work in a team-oriented environment, collaborating with colleagues to achieve common goals.

Compensation and Benefits

Frandsen Bank offers a competitive salary range of $15.30 to $22.50 per hour, depending on experience. Our comprehensive benefits package includes opportunities for growth and development, as well as a range of employee benefits.



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