Insurance Customer Service Representative

3 weeks ago


Hayward, Wisconsin, United States State Farm Insurance Full time

Key Responsibilities:

As an Account Associate at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. This includes assisting customers with their insurance needs, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction, maintain customer records, and stay up-to-date with insurance products and industry trends to effectively assist customers. Additionally, you will follow company policies and procedures to ensure compliance with regulations and guidelines, and meet or exceed performance goals and targets set by the company.

What We Offer:

State Farm Insurance is committed to providing a supportive and dynamic work environment that allows our employees to grow and develop their skills. As an Account Associate, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you succeed in your role.



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