Dining Service Associate

3 weeks ago


Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

Job Title: Wait Staff

Department: Food Service

Job Summary: We are seeking a skilled Wait Staff member to join our team at Sevenwinds Casino Lodge and Conference Center. As a Wait Staff, you will be responsible for providing exceptional customer service, taking orders, serving food and drinks, and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Table Preparation: Prepare tables by laying out napkins, utensils, and condiments, and performing other preparation tasks as needed.
  • Menu Knowledge: Stay updated on current menu choices, specialties, and menu deviations, and communicate this information to guests.
  • Guest Service: Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist with drink selection, and communicate specific customer needs to the kitchen staff.
  • Food and Beverage Service: Deliver food and beverages to guests, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, and refill glasses.
  • Payment and Cash Handling: Issue guest checks, accept payments, and return change.
  • Customer Satisfaction: Ensure customer satisfaction by inviting guests to return and performing basic cleaning tasks as needed.

Requirements:

  • Education: High School Diploma or equivalent.
  • Age: Minimum of 18 years of age.
  • Customer Service Experience: Strong customer service experience with direct guest interface.
  • Money Handling Experience: Prior money handling experience and basic math skills are required.
  • Physical Demands: Must be able to stand long periods of time and lift 50lbs or more.
  • Dependability and Organization: Must be dependable, organized, detail-oriented, and accurate.
  • Communication Skills: Excellent oral and written communication skills are required.

Native American Preference: Native American preference applies to all candidates for this position.



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