Customer Service Representative

4 days ago


Hayward, Wisconsin, United States Superior Choice Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Teller and Customer Service Professional. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience in our lobby.

About the Role

  • Provide exceptional customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process transactions, open and close accounts, and assist with member inquiries and complaints.
  • Identify opportunities to cross-sell additional products and services to members.
  • Maintain accurate member account information and prepare required reports for management.
  • Act as a liaison between members and various departments, ensuring seamless communication and resolution.

Requirements

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proven customer service experience, with a strong focus on providing exceptional service.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Superior Choice Credit Union is a leading financial institution, dedicated to providing exceptional service to our members. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.



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