Learning and Development Manager
2 days ago
Wynn Resorts is seeking a highly skilled and experienced Learning and Development Manager to oversee the daily operations of the Learning and Development department. The successful candidate will be responsible for designing, implementing, and facilitating training programs at all levels, with a focus on leadership development.
Key Responsibilities:- Oversee the design and delivery of best-in-class training programs, including classroom, eLearning, and blended learning.
- Partner with department leaders to identify learning needs and design custom learning interventions using the ADDIE model.
- Foster a culture of continuous learning and growth mindset.
- Manage the performance of team members under their area of responsibility and develop L&D specialists.
- Support the Director in the development and implementation of learning initiatives.
- Monitor and evaluate the effectiveness of training programs and identify areas for improvement.
- Co-manage the Learning Management System (LMS) with the team, managing audiences, launching new courses, creating scripts and videos, and designing eLearning for property-wide, division, and department initiatives.
- Apply adult learning theory and processes to develop instructor-led and eLearning class content, training aids, and support material.
- Lead the development and execution of internal communication and employee engagement strategies and programs to support the company culture and create a positive work environment for employees.
- Collaborate with Wynn Resorts training partners to share best practices and resources.
- Engage in self-directed work, craft and maintain timetables for projects, drive deadlines, and work with a high degree of creativity and personal responsibility.
- Lead multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations.
- Bachelor's degree in business, hospitality, or related field and at least 5 years of experience designing and delivering learning programs with significant leadership training experience.
- 3 years of people management experience.
- Proven presentation and communication skills at all levels of the organization, including the ability to quickly gain credibility with senior-level management.
- Strong understanding of adult learning principles, instructional design models, and e-learning development tools.
- Proactive self-starter with excellent organizational skills and the ability to balance conflicting priorities as well as meet deadlines under pressure.
- Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization.
- Proficiency with Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Publisher.
- Ability to work a flexible work schedule to support a 24/7 operation.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Ability to respond to common inquiries from other employees or guests.
- Fluency in English required, second language a plus.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to decipher various reports and craft and maintain reports upon request.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.
Work Environment:The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.
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