Customer Service Representative

2 months ago


Lewiston, Idaho, United States Northwest x Southern Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative/Front Desk Clerk. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities:
  • Respond to guest reservations requests and answer telephones in a professional and courteous manner.
  • Handle guest compliments and complaints in a timely and effective manner.
  • Coordinate hotel services, including room assignments, amenities, and special requests.
  • Balance an assigned house bank and handle cash and credit transactions.
  • Work collaboratively with other team members to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent GED.
  • Prior hotel and hospitality experience preferred.
  • Excellent organizational, communication, and problem-solving skills.
What We Offer:
  • Opportunities for advancement and career growth.
  • A dynamic and empowered team environment.
  • Competitive compensation and benefits package.
  • Professional development and training opportunities.
About Us:

Northwest x Southern Hospitality is a leading hospitality company dedicated to providing exceptional guest experiences. We are passionate about our people and committed to creating a positive and inclusive work environment.



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