Customer Service Lead

2 days ago


Lewiston, Idaho, United States MOD Pizza Full time
About MOD Pizza

MOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas and salads to our guests. We're committed to creating a workplace culture that's inclusive, supportive, and empowering.

Job Summary

We're seeking a skilled Customer Service Lead to join our team. As a key member of our restaurant leadership team, you'll be responsible for directing the Squad Crew to deliver exceptional customer experiences and pizzas that exceed our guests' expectations.

Key Responsibilities
  • Lead by example, demonstrating MOD values and behaviors to create a positive and inclusive work environment.
  • Coach and train Shift Supervisors to maintain high energy levels and create a welcoming atmosphere for our guests.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Partner with the General Manager to engage with the local community and promote MOD Pizza's brand.
Requirements
  • Minimum 1 year of customer service or restaurant leadership experience.
  • Proven ability to lead, coach, train, and motivate front-line employees.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • A competitive hourly rate and tip share program.
  • Paid sick time, paid vacation, and free meals.
  • Opportunities for professional growth and development.
  • A fun and supportive work environment.

At MOD Pizza, we believe in creating a workplace culture that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer experiences and pizzas, we want to hear from you



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