Member Services Representative

2 days ago


Lewiston, Idaho, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional Judgement Free experience.

Key Responsibilities:
  • Provide exceptional customer service, making every member feel welcome and comfortable.
  • Answer phone calls in a friendly manner and assist callers with various questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Requirements:
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Prior customer service experience is preferred.
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Ability to obtain and maintain CPR/AED certification within company timeframes.
Physical Demands:
  • Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
  • Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shifts.
  • Maintain physical ability to administer CPR in the event of a medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.
Why Join Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work alongside an amazing group of talented, dynamic professionals.
Benefits:
  • Medical, dental, vision insurance.
  • PTO - Paid Time Off.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plans.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • STD, LTD, Term Life Insurance, and other benefits.

We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other protected characteristic under law.



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